How do I set the color of a component, for example the front of a bag?
Just click on the component you want to color! The color toolbar will appear whenever the model is selected. Or you can use the color Tab.
How do I move my image/text to the back of the T-shirt/bag?
Usually, moving your image left, until it is outside of the current component will move it into the next component. You can also click on the Front & Back buttons to quickly move it to the front or back.
What happens if I forgot to design on a component? For example, the bottom of a bag?
You might get a bag without a bottom shipped to you. No, we are just kidding! If you didn't design on a component, it will be made in white. We also have some early intelligence built into the software that tries to detect if you intentionally left it white or it was an undesigned element. So, it might actually flag it for review and customer support might get in touch with you - but it is not guaranteed, as yet!
How do I ensure there are no 'holes' or 'gaps' in my design?
The easiest way is to set a contrast color for all the components in the model and then upload your artwork. That way, any holes in the design will show through. Our design tool will also prompt you with a warning if it detects that a part of the product is not fully covered.
Will there be color variations between my image and print?
Since displays use RGB and print uses CMYK there will always be some color variation between what you see on screen and what gets printed.
Why does my image appear larger (or smaller) on the T-shirt/bag?
The size of your image on the model accurately reflects the size it will have upon printing at the required resolution. You should place a smaller (or larger) image if the in-built scaling is not sufficient for your needs. If you upload vector files (.ai or .pdf), they will be automatically scaled to fit the entire T-shirt, bag or whatever model you are working on!
My image appears blurred on the model. Will it be pixelated in print?
On-screen images on the model are low-resolution pictures of the images you have uploaded and may look a little blurry on Zoom. For printing, we use the original images. Our design tool will prompt with a warning message if the design may end up pixelated in print. Please contact care@launchMyWear.com
with your order id, if you have questions or concerns.
My .ai file shows text instead of image. Why?
If we are unable to convert the .ai, file, an error message is printed in its place. Please check to make sure that your .ai file is not corrupted and is saved with the "PDF Compatible" option checked.
My .ai file upload reports errors. What should I do?
Try to open your .ai file in your favorite editor to make sure the file is correct and also ensure that it is saved with the "PDF Compatible" option checked. If all else fails, export it as PNG or JPG and upload it.
Can I modify my image (mirror, blur, etc) on the 3D configurator?
No. We offer basic manipulation like move, rotate & scale. For additional image functions, you can use tools that are better suited for this purpose like PhotoShop and then upload it.
How do I use Fonts not supported in the configurator?
You can make it into an image in your favorite image editor (e.g Photoshop) and upload the image.
How do I upload logos?
Upload them as PNG with transparent background.
Can I use the configurator on iOS/Android?
Not yet! We are working on it and hope to have a mobile version soon.